Shipping policy

SHIPPING

Orders within the US qualify for a flat rate of $9 through USPS Priority Mail. Shipping time is typically 1-3 business days (does not include processing time).
Orders that consist of entirely ready-to-ship items will be processed on our end within 5 business days. All made-to-order items take 2-10 business days to be processed. If your purchase contains a made-to-order item, your entire order will ship together once the item is complete.

For all orders outside of the US, rates will be calculated through USPS shipping service. You will have the option between USPS First Class Package International, Priority Mail International, or Priority Mail Express International. Delivery can take anywhere from 1-3 weeks (& sometimes more) depending on your location & selected shipping rate.

Once your order has been picked up by USPS, Elementality will not be responsible for any packages that have been lost or damaged in transit. For any further questions concerning this policy, you can give us a call or send us an email.

IN STORE PICK-UP

If you are local to the Asheville area, you have the option of selecting "in store pick-up" during checkout. All orders will be held for 30 days, unless you have communicated with a manager about an exception. We will send at least one reminder for you to pick up your items, but at the 30 day mark, we will issue you a store credit and your items will go back onto the sales floor.